FORA Advisory — Strategic Consultation

Diagnose.
Design.
Transform.

Most consultants deliver a report. FORA delivers a result. We go into your operation, find where performance is leaking, and fix it — with your team, not around them.

10–20%
Typical Cost Reduction
20–35%
Faster Issue Closures
0+
Sites Coached
0+
Years Experience
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Operational Health Check SOP Mapping KPI & SLA Frameworks ESG & Compliance Audits Vendor Governance Managed Retainers Change Management Operational Health Check SOP Mapping KPI & SLA Frameworks ESG & Compliance Audits Vendor Governance Managed Retainers Change Management
Who We Work With

Built for leaders who own
the operation.

FORA Advisory works with senior decision-makers across Facility Management, retail, and property — people who need real change, not another slide deck.

COOs & Operations Directors
Leading multi-site operations with no clear visibility. Teams firefighting daily. No governance rhythm. You know what's broken — you need someone to fix it properly.
Heads of Facility Management
Managing vendors, assets, and compliance across multiple buildings. SOPs are outdated. KPIs are vanity metrics. Vendors aren't meeting SLAs and there's no structured way to enforce them.
Property & Retail Leaders
Running malls, retail outlets, or mixed developments. Operations are reactive, handoffs are broken, and margin is leaking through process failures nobody has time to fix.
HR & L&D Managers
Responsible for developing operational capability. Training budgets exist (HRD Corp levy) but programmes haven't translated into real behaviour change on the floor.
CFOs & Finance Directors
Seeing operational costs rise with no clear explanation. Reactive maintenance, contract non-compliance, and energy waste adding up. You need a structured cost-reduction roadmap.
Organisations in Transition
Going through crisis, vendor change, restructuring, or rapid growth. You need an experienced hand to stabilise operations and build the governance structure for what comes next.
The Reality

The operation is leaking.
You just can't see where.

Most organisations don't have a people problem or a technology problem. They have a system problem — broken processes, undefined accountability, vanity metrics, and vendors who've never been properly managed.

No operational visibility
Leadership making decisions without data. Sites running independently with no standardised reporting or governance rhythm.
SOPs that exist but aren't followed
Documents created, never embedded. Teams find workarounds. Every handoff creates a new failure point. Work depends on who, not what.
Vendors not delivering on SLAs
No structured performance measurement. Contracts exist but enforcement doesn't. Vendors know this — and price accordingly.
KPIs that measure activity, not outcome
Teams are busy but performance doesn't improve. Metrics track what's easy to count, not what actually matters. Nobody can connect effort to result.
10–20%
Typical Cost Reduction
20–35%
Faster Issue Closures
15–30%
Fewer Breakdowns
50+
Sites Coached Across SEA
How We Work

Structured from day one.
No improvisation.

Every FORA Advisory engagement follows the same proven method — from first conversation to embedded results.

01
Operational Health Check
Diagnose gaps before recommending anything. Interviews, observation, document review.
02
Redesign & Prioritise
SOPs, KPIs, governance structure — redesigned around how you actually work.
03
Align & Train
Build capability with your team. Leadership alignment, skill-building, accountability frameworks.
04
Implement & Embed
Hands-on implementation. Changes embedded into daily operations — not left in a report.
05
Measure & Review
Before/after KPIs. Governance reviews. Results tracked and reported to leadership.
Services Catalogue

What we do.
Choose what fits.

Add services to your brief — we'll come back with a tailored scope and conversation, not a generic proposal.

FA-001
Operational Health Check
Holistic diagnosis of workflows, KPIs, governance and team performance gaps
2–4 weeks ▾
How We Do It
  • Intake interviews with key stakeholders (COO, HODs, site leads)
  • On-site observation & shadow operations for 2–3 days
  • Review existing SOPs, KPIs, reports & contracts
  • Root cause analysis of top 5 operational failures
  • Prioritised Action Plan presented to leadership
Key Outputs
Health Check Report Prioritised Action Plan Quick Wins List (30/60/90 days) Gap Analysis Summary
Best For

Organisations that know something is wrong but aren't sure where. First step before any retainer or larger engagement. Often leads to SOP, KPI or CMMS work.

Platinums M&E — 15+ SOPs adopted, management shifted from firefighting to oversight
FA-002
SOP Mapping & Efficiency Review
Study current process flows, identify waste, redraw efficient SOP maps
1–2 weeks / module ▾
How We Do It
  • Map existing processes using SIPOC & Swimlane techniques
  • Identify waste, duplication, and handoff failures
  • Redesign with RACI clarity and control points
  • Produce SOP document in usable operational format
  • Adoption session with teams + manager sign-off
Key Outputs
Digital Workflow Charts SOP Document per Process RACI Matrix Improvement Summary
Tealive — Quotation and billing cycle improved 20–40% after SOP redesign
FA-003
KPI · KRA · SLA Framework Setup
Audit, redefine and build measurable metrics for teams and vendors
2 weeks ▾
How We Do It
  • Interview HODs to understand what "good" looks like in each function
  • Audit current KPIs — remove vanity metrics, add outcome metrics
  • Apply Balanced Scorecard (4 perspectives) + Lead/Lag logic
  • Design SLA templates for top vendor categories
  • Build dashboard-ready KPI format (Excel or CMMS-ready)
Key Outputs
KPI/KRA Matrix SLA Templates Dashboard Mockup KPI Dictionary Governance Review Schedule
Tealive — RACI-governed workflows with full cross-department visibility after framework setup
FA-005/6/7
ESG & Compliance Audits
Energy, waste, and statutory compliance audits — fast, fixed-scope, site-level
1–2 weeks ▾
Three Audit Types
  • Energy Audit — Review utility bills, identify top wastage areas, calculate saving potential. Output: Energy baseline + action list.
  • Waste Audit — Assess segregation, disposal flow, DOE compliance gaps. Output: Waste audit summary + gap list.
  • Compliance Audit — Check statutory certificates, safety checklists, expired permits. Risk-severity scoring.
How We Do It
  • Site documentation request (bills, permits, contracts)
  • Physical site walk with site team
  • Data collection and benchmarking
  • Gap analysis vs DOE, DOSH, BOMBA standards
  • Findings report with priority actions
Bundle Option

All 3 audits together at a single site. Multi-site discounts available for 5+ sites.

FA-008
Vendor Governance & Performance Audit
Evaluate vendor SLA performance, contract vs actual delivery, governance maturity
2 weeks / vendor ▾
How We Do It
  • Collect contract, SLA, and performance data from client
  • Interview site supervisors and vendor managers
  • Score vendor against SLA commitments and actual delivery
  • Identify contract remediation actions
  • Produce vendor performance scorecard
Key Outputs
Vendor Performance Scorecard SLA vs Actual Analysis Risk Matrix Contract Remediation Actions
Multi-Vendor Bundles

Discounts available for 3+ vendors. Often packaged with the Operational Health Check as one combined engagement.

FA-009
Leadership & Team Alignment
Interactive session on change, mindset, accountability — practical leadership tools
Half-day or Full-day ▾
How We Do It
  • Pre-session survey to understand leadership pain points
  • Facilitated session — up to 30 participants
  • Case-based scenarios from FM, retail, property context
  • Practical tool takebacks: commitment sheets, accountability checklists
  • Optional 30-day follow-up check-in
Popular Themes
Firefighting to Future-Ready Accountability Without Fear Managing Change Without Losing People Custom theme available
Note

Not HRD Corp claimable under this SKU. For claimable training programmes, see Achieve360.

FA-010/11/12
Managed Retainer Services
Transformation PM · Interim FM Manager · Operational Stabilisation Retainer
Monthly, ongoing ▾
Three Retainer Models
  • Transformation PM (FA-010) — Embedded programme manager leading transformation projects end-to-end.
  • Interim FM Manager (FA-011) — Temporary FM leadership during crisis, transition, or handover.
  • Stabilisation Retainer (FA-012) — Ongoing advisory to govern operations post-transformation.
How We Scope These
  • Discovery call to understand weekly decision load
  • Assess days/week commitment required
  • Define deliverables and governance rhythm
  • Minimum 3-month commitment for retainers
Mydin — Single accountability point, insurance exposure reduced, clear path to reopening. 12-month retainer.
FA-013/14
Project Delivery & Vendor Transition
End-to-end transformation project management and vendor handover management
Per project ▾
Project Delivery (FA-013)
  • Full project scoping, timeline and governance setup
  • Stakeholder management and alignment
  • Milestone tracking and weekly updates
  • Risk and issue management
  • Project closure report and handover
Vendor Transition (FA-014)
  • Transition plan design (outgoing + incoming vendor)
  • Knowledge transfer supervision
  • Handover checklist execution
  • Performance baseline for new vendor
  • 30-day stabilisation post-handover
0
services in
your brief
In Practice

Organisations that trusted us.
And what changed.

FM Transformation
Mydin Mohamed Holdings — Mall & Retail
FM Digital Adoption & Operational Transformation
87% work logged digitally 25% less ticket ageing 40% fewer escalations

Tools in place, zero adoption. FM running on WhatsApp with no visibility for leadership. FORA remapped workflows nationwide, built central dashboards, and handed over a full governance pack. 12-month engagement.

Crisis Recovery
Mydin Mohamed Holdings — Crisis Recovery
Interim FM Management & Operational Stabilisation
Single accountability point Insurance exposure reduced Clear path to reopening

Fire damage, no coordination point. Insurance claims at risk, tenant disputes unmanaged. FORA acted as single crisis leadership — coordinated contractors, authorities, and claims. Led tenant briefings and weekly recovery tracking.

Structural Realignment
Loob Holdings (Tealive) — F&B
Structural Realignment & Workflow Transformation
Role clarity established 20–40% faster billing RACI governed workflows

Unclear roles, duplicated admin, R&M misaligned. FORA mapped workflows, built RACI framework, consolidated admin, activated governance rhythm, and realigned R&M to operational requirements. 3 months.

HRM & Governance
Platinums M&E Engineering — FM
HRM & Administration Advisory
15+ SOPs adopted Governance rhythm locked Firefighting → oversight

No structure, no SOPs, no visibility. Management firefighting daily. FORA built org chart, JDs, SOPs and performance dashboard. Mapped full workflow, rolled out training and vendor scorecard. 12 months.

Tell us what you're dealing with.
We'll come back with a scoped conversation — not a generic proposal.
Your Selected Services
Add services from the catalogue above to include them in your brief.
Build Your Advisory Brief

Tell us about your organisation and what you're working with. We respond within one business day with a real conversation — not a templated quote.

Brief Received!

Thank you — our team will review your brief and reach out within one business day with a scoped conversation.

hello@foraadvisory.com

Get Started

Most advisory ends
at the report.
Ours ends at the result.

We go into your operation, find exactly where performance is leaking, and fix it — with measurable before/after KPIs on every engagement.

Let's Connect
Book a Coffee Chat
or a Meeting.

Tell us about your organisation and what you're looking to improve. We'll respond within one business day.

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Request Sent!

Thank you — our team will reach out within one business day to confirm your coffee chat.

hello@foraadvisory.com