Real Impact, Real Results

Interior of a modern shopping mall with multiple escalators and people walking on different levels.

Fix • Flow • Forward in 90 Days

CHALLENGE

A nationwide maintenance company sought to modernize its operating model while maintaining uninterrupted service delivery

SOLUTION

We launched a 90-Day Transformation Sprint using our Fix • Flow • Forward model to drive rapid, measurable improvements.

RESULTS

1. Work-order closure rates improved by 33%.

2. Operational costs were reduced by 18%.

3. Service satisfaction increased by 22% — all achieved within 3 months.

Multiple floors of a shopping mall filled with shoppers walking and shopping at various stores and food outlets.

The Mirror Test

CHALLENGE

Despite major investments in new systems (POS, CMMS, HR portals), leadership suspected low user adoption

SOLUTION

We used our Digital Readiness Index (0–100) to evaluate how well technology, people, and processes worked together

RESULTS

  1. In 3 weeks, we found only 46% of digital tools were being used.

  2. After simplifying workflows and retraining, adoption increased to 78%.

  3. This made the ROI of existing technology clear and measurable.

Interior of a modern shopping mall with multiple escalators and people walking on different levels.

Firefighting to Forecasting

CHALLENGE

A multi-site business faced frequent equipment failures and manual tracking, leading to reactive operations and rising maintenance costs

SOLUTION

We completed a Digital Operations Audit, mapping maintenance and vendor workflows end-to-end to identify inefficiencies and digital readiness gaps.

RESULTS

1. Reactive maintenance shifted to proactive, planned maintenance cycles.

2. Equipment downtime decreased by 30%, and work-order completion improved by 25%.

3. Vendor costs were optimized through transparent SLA performance tracking.

Interior of a modern shopping mall with multiple escalators and people walking on different levels.

Fixing the Handshake

CHALLENGE

Operations, Maintenance, Finance, and vendors were misaligned, causing slow decisions, delays, and lost productivity

SOLUTION

We led a cross-functional realignment using the F Framework to align people, processes, and accountability around shared goals.

RESULTS

1. Approval turnaround time was reduced from 4 days to just 1 day.

2. Internal friction significantly decreased as roles and expectations became clear.

3. Cross-department collaboration and vendor communication improved measurably.

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